Returns & Exchanges
We want you to love your fashion finds, which is why we offer a 100% free return policy for all UK orders within 30 days of delivery. If your new outfit isn't a perfect fit, simply follow our easy four-step process to send it back at no extra cost.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Print Your Free Label
Download and print your pre-paid Royal Mail shipping label, or generate a QR code to be scanned at any drop-off location.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Drop Off & Track
Take your package to any local Post Office or designated drop-off point and keep your receipt to track your return until it reaches our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing