Frequently Asked Questions
Everything you need to know about shopping with Free UK Returns
How do I return my order?
We offer a 100% free returns policy for all UK customers. Simply log into our portal, download your prepaid Royal Mail or Evri label, and drop your package at any local collection point.
How long does shipping take?
Standard UK delivery typically takes 2-3 business days. If you order before 2 PM, you are eligible for Next Day Delivery options at checkout.
What is your policy on exchanges?
We make exchanges easy. Return your original item using our free portal and select 'Exchange' to have a different size or color shipped out to you immediately at no extra cost.
Are your clothing items true to size?
Most of our fashion range follows standard UK sizing. We provide a detailed size guide on every product page to help you find the perfect fit before you buy.
Which payment methods do you accept?
We accept all major credit and debit cards, as well as digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking link. You can also track your parcel directly through our website using your order number and email address.